Sometimes it can be useful to send the log-files of the Backup Software to our Nucleus Support department. This way, we can further investigate why a certain backup-task was nog executed, or why a task was not able to complete, in more detail.

You can find the files in different locations, depending on the Operating System that you use.

Windows 2000, XP
The files you need to send can be found on 2 different locations:
C:\Documents and Settings\[Your Username]\.obm\log\ (1)

1: it’s possible that you can not see the directory “.obm”, because it is by default hidden by the operating system. To see hidden files on your windows, take a look at the following article: Display hidden files and folders in Windows.

Windows Vista
The files you need to send can be found on 2 different locations:
C:\Users\[Your Username]\.obm\log\ (1)
C:\Program Files\Nucleus Business Backup\log\ (2)

1: it’s possible that you can not see the directory “.obm”, because it is by default hidden by the operating system. To see hidden files on your windows, take a look at the following article: Display hidden files and folders in Windows.

Linux
The files you need to send can be found on the following location:
/root/.obm/log/ (1)

1: replace “root” by the user executing the backup software

 

Kunnen we je nog ergens anders mee helpen?

Bel of mail ons. We helpen je snel met een antwoord.

Contacteer ons